I can't log in to the Amissa app

Last updated: March 25, 2026

If you're unable to log in to the Amissa app — whether you're seeing an error, the screen won't advance, or your password isn't working — try the steps below.

Step 1. Check your phone number and email address

Make sure you're logging in with the phone number and email address you used when you created your Amissa account. If you have multiple email addresses, try each one.

Step 2. Check spam or alternative inboxes

Even if the login code isn't in your spam folder, it could land in an unexpected place in your email or text messages. Many email and messaging apps now include "split" inboxes that automatically divide incoming messages in categories like Primary, Notifications, Transactions, or other filtered categories. Check each one.

Step 3. Try logging in with your email instead of phone number

If you're not getting the login code sent to your phone number, try using your email instead. SMS messaging (text messaging) can be finicky due to cellular plan differences and stricter anti-spam laws.

Step 4. Force-close and reopen the app

Sometimes the app can get stuck on the login screen even after entering valid credentials. To fix this:

  • iPhone: Swipe up from the bottom of the screen (or double-press the Home button), then swipe the Amissa app up to close it. Reopen the app.

  • Android: Open your recent apps view, then swipe Amissa away to close it. Reopen the app.

Step 5. Update the app

Make sure you're running the latest version of Amissa:

  • iPhone: Open the App Store, search for Amissa, and tap Update if available.

  • Android: Open the Google Play Store, search for Amissa, and tap Update if available.

Step 6. Restart your phone

Turn your phone off, wait a few seconds, then turn it back on. Open Amissa and try logging in again.

Still unable to log in?

Contact our support team at support@amissa.com. Please include:

  • The email address or phone number you're using to log in

  • Your phone type (iPhone or Android) and model if you know it

  • A description or screenshot of what you see on screen

Our team will get back to you as quickly as possible.