My fitness tracker data isn't showing up in Amissa

Last updated: March 25, 2026

If your sleep, heart rate, steps, or other fitness tracker data isn't appearing in Amissa — or it stopped showing up — work through the steps below for your phone type.

For iPhone users

1. Check that your device data is in Apple Health

  1. Open the Health app on your iPhone.

  2. Tap Browse and check a category like Sleep or Heart Rate.

  3. Look for recent data from your fitness tracker.

If the data is missing from Apple Health, the issue is between your device and Apple Health — not Amissa. Open your device's companion app and make sure it's set to sync with Apple Health.

2. Check Amissa's permissions in Apple Health

  1. Open the Health app.

  2. Tap your profile icon in the top right.

  3. Tap Apps, then tap Amissa.

  4. Make sure the health categories you want to share — sleep, heart rate, steps, etc. — are all turned on.

3. Force-close and reopen Amissa

Swipe up from the bottom of the screen (or double-press the Home button), swipe the Amissa app away, then reopen it. This forces a fresh data pull from Apple Health.

4. Update your apps

Open the App Store and make sure Amissa and your device's app are up to date.

5. Restart your iPhone

Turn your phone off, wait a few seconds, then turn it back on. Open Amissa and check if your data appears.

For Android users

1. Check that your device data is in Health Connect

  1. Open Settings and search for Health Connect.

  2. Look for recent data from your fitness tracker's app.

If the data is missing from Health Connect, the issue is between your device and Health Connect. Open your device's companion app and make sure it's set to sync with Health Connect.

2. Check Amissa's permissions in Health Connect

  1. Open Health Connect.

  2. Confirm that both your device's app and Amissa have permissions to read and write health data.

3. Force-close and reopen Amissa

Open your recent apps view, swipe Amissa away, then reopen it to trigger a fresh sync.

4. Update your apps

Open the Google Play Store and make sure Amissa and your device's app are up to date.

5. Restart your phone

Turn your phone off, wait a few seconds, then turn it back on. Open Amissa and check if your data appears.

General tips

  • Data from your fitness tracker may take a few minutes to appear after syncing.

  • Make sure your phone has an internet or cellular connection.

  • If you recently changed your permissions or toggled a category off and on, give it a minute to catch up.

Still not seeing your data?

Contact our support team at support@amissa.com. Please include your phone type (iPhone or Android), your wearable device brand, and which data is missing so we can help you faster.